Frequently Asked Questions
Everything you need to know about bringing comfort and style to your home.
What is the standard shipping time for home decor items?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
How do I return a product if it doesn't fit my space?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please contact our support team to initiate a return authorization.
Are the items on Hour Loop authentic brand products?
Yes, we pride ourselves on sourcing 100% authentic products directly from reputable brands and authorized distributors in the home and gift industry.
What should I do if my order arrives damaged?
Fragile items are handled with care, but if an item arrives damaged, please take photos of the packaging and the product and contact us within 48 hours for a replacement or refund.
Do you offer international shipping?
Currently, we primary ship within the United States. For specific international inquiries, please reach out to our customer service team to check availability for your region.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify an order within 1 hour of placement by contacting our support team via email or phone.