Returns & Exchanges

At Hour Loop, we want you to love your home decor, which is why we offer a 30-day return window for items in their original packaging. We strive to make the return process as seamless as possible to ensure your shopping experience remains delightful.

1

Initiate Your Request

Log in to your account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

2

Pack with Care

Carefully place the items back into their original manufacturer packaging and secure them in a sturdy shipping box to prevent damage during transit.

3

Ship the Package

Attach the provided shipping label or your own carrier label to the outside of the box and drop it off at the nearest authorized shipping location.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund back to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing